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Customer Service / Dispatcher Orlando

Customer Service / Dispatcher

Full Time • Orlando
Benefits:
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Tuition assistance
  • Vision insurance
  • Employee discounts
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Wellness resources
The Service Dispatcher is responsible for assisting in the administration, field productivity, and field profitability of the Service Department.  Excellent listening ability, empathy and customer service skills are required.  
 
Benefits
  • Paid Training
  • Careers Advancement Opportunities 
  • Flexible Scheduling
  • Competitive Compensation
  • Year-Round Work
  • Spiffs, Rewards, & Employee Contests
 
Initiative, integrity, organizational, and supervisory skills are essential to achieving success in this position.  You will be dealing with virtually all demographic groups, with the majority of daily contacts being with service technicians and service customers.  Representative duties include:
  • Taking direction to help the department achieve it's goals.
  • Scheduling service jobs taking into consideration the expected complexity of the job versus the experience and capabilities of available technicians.
  • Keeping customers in the communication loop, before, during and after the service call - as needed.
  • Coordinate with purchasing to get customers back up and running ASAP.
  • Helping in the resolution of customer complaints in a timely, efficient and cost-effective manner, and reporting all such incidents to the Service Manager.
  • Performing related staff-level duties as directed by the Service Manager.
 
Job Qualifications: 
  • Proven  experience in a customer service environment.
  • Excellent oral and written communication skills, including the ability to work with diverse customer groups, all personnel levels in the HVACR field, suppliers, and the hearing impaired.  
  • Knowledge of HVACR-related terms.
  • Ability and initiative to work a standard schedule, including a willingness to be on-call for purposes of taking emergency service calls, and TT calls from hearing impaired customers.
  • Skill and ability to sell planned maintenance on the phone.
  • Ability to dispatch technicians scheduled for on-call duty in delivery of prompt, efficient service to after-hours customers.





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Benefits of working as an HVACR Technician

 
Jobs Are Available Now!
When considering a position in HVAC you are considering a career path that grants you the opportunity to find a job today. The demand for skilled tradespeople continues to grow across the USA.
More Than Just a Career.
HVACR supports all aspects of modern life. By working in HVACR you are helping to ensure food, medicine, and comfort are maintained. A career in HVACR allows you to make a difference.
Opportunity for Career Advancement.
Choosing a career in the HVAC industry presents you with an exciting professional path that promises job security and excellent earnings potential.
Excellent Pay.
HVACR professionals make an average of $47,000 per year. This is as much as many college graduates make, without the burden of debt, or the stress of having to deal with an oversaturated job market.
The Future Is Bright:
Job growth for caregivers is projected to increase by 26% through 2024, compared to just 6.5% on average for all occupations. The HVACR industry is projected to have nearly 115,000 job openings by 2026. Our industry is growing much faster than many other fields and provides stable long-term jobs.
New Technologies.
HVACR offers opportunities to work in high-tech, innovative fields. New HVACR is being designed to be more environmentally friendly by using less energy and less polluting chemicals.
Variety of Career Paths.
HVAC technicians work with everything from pipes to electrical systems, so it's more varied than other trades. Start out as a technician in the HVAC industry and you could move on to become a service manager, move into sales, morph into building maintenance, or start your own HVAC business.